Conciliation is a process in which a neutral third party that has a passive role, goes back and forth between the parties concerned, communicating the other side’s position and resends possible options so that the sides concerned can reach an understanding. Its purpose is to improve the communication and relationship, to reduce tensions.

Communication between the parties concerned and the conciliator is individual, they do not meet together. The conciliator may give advice in view of reaching an understanding in some situations, that can be accepted or not by the sides concerned.

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